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How To Contact Your Tool Manufacturer

Team NGD - January 19, 2017

Need to contact your tool's manufacturer? We can help.

As an authorized sales and service center for

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Holiday Shipping Notice:

All orders are currently shipping as regularly scheduled - unless noted otherwise. Please refer to our shipping information below for details.

Shipping Information:

Orders usually ship within 24 business hours of receipt. Orders placed after 12:00 P.M. ET typically ship the following business day.
Customers will be notified via e-mail or phone in the event of a backorder.
An order confirmation e-mail containing a shipment tracking information will be sent.
UPS Ground is our standard shipping method. All ground delivery times are estimations.
Tools ship free to most states in U.S. Alaska and Hawaii are excluded. Fasteners and accessories qualify for freight charges due to added weight. Freight can be calculated at checkout, or by contacting customer service.
Orders delivered in Ohio, Kentucky or Iowa are subject to all applicable tax and freight charges. These charges are automatically applied if your shipping address is within the applicable jurisdiction.
Tools shipping internationally, including Canada, quality for shipping charges. A confirmation email will be sent prior to shipment.
Items that ship outside the U.S. and need to be returned for ANY reason, including out of box failure or warranty repair, the customer is solely responsible for all return shipping costs.

Return Policy:

Returns are accepted for merchandise returned within 30 days of purchase. Items must be in new sale-able condition with all original packaging. Any defective merchandise must be returned within 30 days of purchase for exchange or warranty repair per manufacturer's warranty policy. All merchandise must be diagnosed by an authorized service center such as Nail Gun Depot to be deemed defective.

All returns require a Return Material Authorization (RMA) number for processing. RMA’ s are acquired by contacting customer service via email or phone. The returning party is responsible for all shipping fees unless otherwise noted. Nail Gun Depot is not responsible for damage incurred during return shipping. Returns are accepted for exchange or store credit only. We do not offer cash refunds.

Items that ship outside the U.S. and need to be returned for ANY reason, including out of box failure or warranty repair, the customer is solely responsible for all return shipping costs.

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